Welcome to ShoeVibe Sales Shop! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Contact our Chicago-based team at [email protected].

Product Questions

What brands do you carry?
We specialize in premium footwear including Adidas sneakers, Birkenstock sandals, and high-quality casual boots. We’re particularly proud of our extensive boys’ collection – perfect for growing feet!
Do you offer wide sizes or special widths?
Currently, we carry standard widths for most styles. Some Birkenstock models offer adjustable straps for customized fit. Check individual product descriptions for specific sizing information.
How do I know which size to order?
Each product page includes detailed sizing charts. For boys’ shoes, we recommend measuring feet in the afternoon when they’re naturally slightly larger. When between sizes, we suggest sizing up for growing feet.

Shipping & Delivery

Where do you ship from?
All orders ship from our Chicago warehouse at 1912 University Drive, Chicago, US 60607.
What are my shipping options?
We offer two convenient options:
1. Standard Shipping ($12.95): Via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process and pack orders within 1-2 business days before shipping. You’ll receive tracking information once your order leaves our warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International customers will see any applicable customs fees calculated during checkout for complete transparency.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn and in original packaging. Initiate returns through our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store full credit card numbers on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your shipping information, and view order history.

Customer Service

How can I contact customer service?
Our Chicago-based team is happy to help! Email us at [email protected] for prompt assistance.
What are your customer service hours?
We’re available Monday-Friday, 9AM-5PM CST. Emails received outside these hours will be answered the next business day.
My package shows delivered but I haven’t received it – what should I do?
First, check with neighbors or your building management. If still missing, contact us within 48 hours of the delivery notification so we can investigate with the carrier.

Still have questions? We’re here to help you step up your shoe game! Contact our friendly team anytime.