At ShoeVibe Sales Shop, we’re committed to providing quality footwear and accessories with exceptional customer service. Below you’ll find all the details about our shipping and return processes to ensure a smooth shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to serve our global customers (excluding some Asian and remote regions):
Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing.
Returns & Exchanges
We stand behind our collections of Adidas sneakers, Birkenstock sandals, boys’ footwear, and accessories. If you’re not completely satisfied, here’s how to return or exchange your items.
Our Return Policy
You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order.
Important Return Conditions:
- Items must be in resalable condition with original packaging
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Refunds exclude original shipping fees (except for defective/wrong items)
Non-Returnable Items
Based on hygiene and customization considerations, we cannot accept returns on:
- Any accessories that have been opened or used
- Personalized or custom-made items
- Items without original tags or packaging
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact us within 15 days of delivery at [email protected] with your order number and return request
- Wait for approval – Our Chicago-based team will respond within 1-2 business days with return instructions
- Package your items securely in the original packaging if possible
- Ship your return to our warehouse at: ShoeVibe Returns
1912 University Drive
Chicago, US 60607 - Include the completed return form in your package
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear ShoeVibe Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Order Date: [Order Date]
Item(s) to Return: [Product Name(s) and Size(s)]
Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, etc.]
Please advise on next steps for my return.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 3-5 business days of receipt
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You will receive an email confirmation when your refund is processed
Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We’re happy to exchange items for a different size or color if available:
- Follow the same return process above
- Clearly indicate in your email that you’d like an exchange and specify the preferred size/color
- We’ll ship your replacement item once we receive the returned product
Note: For international exchanges outside the U.S., additional shipping charges may apply.
Damaged or Defective Items
If you receive damaged or defective footwear (including Adidas or Birkenstock products):
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a free return shipping label if needed
- You may choose a replacement or full refund
Need Help?
Our Chicago-based customer service team is happy to help with any shipping, return or exchange questions. Contact us at [email protected] Monday-Friday, 9AM-5PM CST.
Thank you for shopping with ShoeVibe Sales Shop – where we stand behind our footwear collections as much as we stand for your satisfaction!