Welcome to ShoeVibe Sales Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website at vibeshoeshop.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.
1. Website Use and Intellectual Property
1.1 Website Access
Our website is designed for customers seeking quality footwear and accessories, primarily featuring brands like Adidas and Birkenstock, with a focus on boys’ footwear and casual boots.
1.2 Intellectual Property
All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
2. Product Information
2.1 Product Descriptions
We strive for accurate product descriptions and images, but colors may vary slightly due to monitor settings. Our primary product categories include:
- Adidas sneakers
- Birkenstock sandals
- Boys’ footwear
- Casual boots
- Accessories
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
3. Ordering and Payment
3.1 Order Process
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. You agree to provide current, complete, and accurate purchase information.
3.3 Pricing
All prices are in USD. We reserve the right to correct pricing errors that may occur.
4. Shipping Policy
4.1 Shipping Areas
We ship globally except to some Asian and remote regions. Customers are responsible for any customs fees or import taxes.
4.2 Shipping Options
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment
Delivery times are estimates and may vary due to customs processing.
5. Returns and Exchanges
5.1 Return Policy
You may return most unworn, unwashed items in original condition with tags within 15 days of receipt. Non-returnable items include:
- Opened or used accessories
- Personalized/custom items
- Items without original tags/packaging
5.2 Return Process
To initiate a return:
- Contact us at [email protected] within 15 days
- Wait for approval and instructions
- Ship items to: ShoeVibe Returns, 1912 University Drive, Chicago, US 60607
Return shipping costs are the customer’s responsibility unless the return is due to our error.
5.3 Refunds
Refunds are processed within 3-5 business days of receipt and issued to the original payment method. Original shipping fees are non-refundable except for defective/wrong items.
5.4 Exchanges
We exchange items for different sizes/colors if available. International exchanges may incur additional shipping charges.
6. Customer Responsibilities
6.1 Account Security
If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.
6.2 Accurate Information
You must provide accurate, current, and complete information during checkout.
6.3 Prohibited Conduct
You agree not to:
- Use our site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the site’s operation
- Make fraudulent purchases
7. Limitation of Liability
ShoeVibe Sales Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim shall not exceed the purchase price of the product in question.
8. Privacy Policy
Your privacy is important to us. Please review our separate Privacy Policy for information about how we collect, use, and protect your personal data.
9. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified terms.
10. Governing Law
These terms shall be governed by the laws of the State of Illinois, without regard to its conflict of law provisions.
11. Contact Information
For questions about these Terms and Conditions, please contact us at:
ShoeVibe Sales Shop
1912 University Drive
Chicago, US 60607
Email: [email protected]
Hours: Monday-Friday, 9AM-5PM CST